Header

Friday, December 05, 2008

Ahhh, online shopping.....

I have to say that usually this time of year, I do a lot of online shopping. I decided to go ahead on black friday and stay in to do shopping as well. I ordered from Walmart.com and ToysRus.com. Walmart was great, shipped free to the store no hassels. ToysRus on the other hand, not so much! Shortly after I placed my order I get an email saying my order has been suspended and I had to call them. So I did, seems they had a computer glitch, no problem I understand that. Second, when you use your debit card they put the entire amount on hold. Well with my bank, if I have a transaction pending it comes off my balance. I understand the hold part because a lot of companies do this, but it came through twice. Called again, they said it will drop off in a couple of days. Ok. I then get another email stating that one of my items was cancelled. No reason why. So I call again, it's now out of stock, even though this item was "found in stock" for the last 3 days. Ok. To top of this glorious experience. I receive my package. Luckily the item that was out of stock didn't ship in this box because I would have never gotten it. I had to hurry and take these photos before my four year could see!






So, I don't think I'll be ordering from them again. I'll drive the mile to Target or mile and a half to Walmart.

ETA- I did email them through their corporate web site, they said my concern was forwarded on along with this at the end "Ms. Teets, I do apologize that you had a negative experience with our on-line department. I am sorry that your order arrived in that condition."
Pin It!

5 comments:

Kristianne said...

that is unacceptable service!! I would definitely expect much better from a popular store like TRU!

Sarah said...

I have had poor customer service from them in the past as well. Definitely not ordering from them anymore after seeing this!

Tyggereye said...

Thats a bummer! I ordered from TRU and didn't have the same experience at all. I'm a big fan of going to the store.

Anna Sigga said...

hhhmmmmmm ... now that is a BAD service!

Juliana said...

That's terrible Amy! I am just amazed at how terrible some places customer service is!